Delete your account

In the app

1. Open ShopFlow and go to More, then Your account.
2. At the bottom, tap Delete my account.
3. If you own the shop, type the shop's name to confirm. Enter your password.
4. Tap Delete. It needs internet. The phone is cleared straight after.

You need ShopFlow 1.1.0 or newer. On an older version, download the latest one first, or email us.

By email

Email [email protected] from the email address of your account and ask us to delete it. We will do it and confirm within 30 days.

What is deleted

• If you own the shop: your login and the whole shop: products, stock, sales, expenses, customers and what they owe, receipt details, exchange rates and staff access, on every phone. Your staff keep their own logins, but no longer have a shop.
• If you are staff: your login, email and name. The sales you recorded stay in the shop's records, because they belong to the shop, and show as "Former staff".

Deleting cannot be undone. Changes on a phone that have not been backed up yet are lost too.

What is kept

It is removed from our live database straight away. Copies may stay in our hosting provider's backups for a short time, until those backups expire. Receipts a customer saved on their own phone from a QR code stay on their phone; we never had a copy. Read our privacy policy for more.